BeauTec provides all support and maintenance activities to respond to any customer request in respect to our integration and software projects. This includes:

• 2nd level support for installed BeauTec software

  including severity levels from critical to low and related response times. Our support activities can be adapted to your specific needs. You can reach us by phone, email or FAX during normal working hours.

• Web-Interface for customers

  to post questions or problems including instant notification if the status of your posted item has changed.

• Support activities for custom specific developments

  If you want us to entirely support your IT landscape.

• Maintenance of your installed software

  Typically including one complete update per year and hotfixes if required.

• Any additional support on request

The technical support section is only available for customers. It consists of three sections:

Technical Documentation
In this section you find the latest versions of technical documentation for all BeauTec solutions.

Team Rooms
In this section we group our active projects where the material of each project is available for all project members. This section is especially helpful to track project status and any related items.

FAQ
We are constantly updating and improving this technical FAQ so you can always find up-to-date information. Many of the FAQ solutions contain detailed step-by-step instructions and screen shots. This kind of valuable information is simply impossible to convey in a telephone support context, so in many cases you'll get the best answers in less time through this means. All questions are grouped by subject and constantly verified based on new versions of our software or underlying systems.